Privacy Policy

A legal disclaimer

1. Introduction

AMATAR GmbH (“we”, “our”, “us”, “Amatar Solar Solutions”) is committed to protecting the privacy of visitors to this website and our customers. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how long we keep it, with whom we share it, and the rights you have in relation to your personal data.

Website & contact: Amatar Solar Solutions — AMATAR GmbH.
Address: Seitenstettengasse 5/37, 1010 Vienna.
Email: amatargmbh@gmail.com.
Phone: +43 (0)677 631 649 82.

2. Data controller

The data controller for personal data collected on this website is AMATAR GmbH, unless otherwise stated. If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at amatargmbh@gmail.com.

3. Personal data we collect

We may collect and process the following personal data from visitors, prospects and clients:

a. Information you give us directly

Contact form submissions (name, email, phone number, company, message).
Email correspondence and files you send to us (e.g., inquiries, documents).
When you engage our services: contractual and billing information required to provide services.

b. Automatically collected data

Technical information about your device and how you use the site (IP address, browser type, operating system, pages visited, referrer, timestamps).
Cookies and similar tracking technologies used to improve and personalise the site experience.

c. Third-party data

Information from third-party services you choose to use to contact us (for example, social media messaging).
Service providers (e.g., payment processors) when you purchase services — only the information necessary to process the transaction.

4. How we collect data

Directly from you when you contact us, request a quote, sign a contract, or subscribe to communications.
Automatically via cookies and site analytics when you visit the website.
From third parties and public sources when necessary and lawful.

5. Purposes of processing & legal bases

We process personal data for the following purposes and on these legal bases:

To provide our services and fulfil contracts (performance of a contract).
To respond to enquiries and communicate with you (contractual necessity or legitimate interest).
To process payments and invoices (legal and contractual obligations).
To improve and analyse the website (legitimate interest: site operation and security).
For marketing communications only with your consent where required by law; you can withdraw consent at any time.
To comply with legal obligations (e.g., accounting and tax record-keeping).

6. Cookies and tracking technologies

Our site uses cookies and similar technologies. Cookies may be: essential (required for site operation), performance/analytics (to improve the site), or functional (to remember choices). When you first visit the site you will be presented with cookie information and, where required, an option to consent. You may change your cookie preferences using your browser settings or any cookie-control tools provided on the site.

7. Sharing and disclosure of personal data

We may share personal data with:

Trusted service providers who perform services on our behalf (hosting, email, CRM, analytics, payment processors).
Professional advisers or legal authorities when required by law or to establish, exercise or defend legal claims.
Third parties in connection with a sale, merger, reorganization, financing or acquisition of our business we will notify affected users where appropriate.

When we share data with third parties we require them to implement appropriate security measures and to process the data only as instructed.

8. International transfers

Because we use third-party service providers (e.g., hosting, email), your data may be transferred to, stored or processed in countries outside the EU/EEA. Where transfers outside the EU/EEA occur, we will ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses) or the transfer is otherwise lawful.

9. Data retention

We retain personal data only as long as necessary for the purposes set out in this policy, and to meet legal and accounting obligations. Typical retention periods:

Enquiry and contact form data: up to 2 years after last contact (unless a longer retention period is justified).
Client records, contracts and invoices: for the period required by Austrian law and tax rules (typically up to 7 years).
Please contact us if you want precise retention periods for specific data types.

10. Security

We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access and disclosure. However, no internet transmission or storage system is completely secure if you suspect a security issue, please contact us immediately at amatargmbh@gmail.com.

11. Your rights (EU / GDPR)

If you are in the EU/EEA, you have rights under the GDPR, including:

Right of access to your personal data.
Right to rectification (correction).
Right to erasure (“right to be forgotten”) in certain circumstances.
Right to restriction of processing.
Right to data portability.
Right to object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent at any time (where processing is based on consent).
To exercise any right, contact us at amatargmbh@gmail.com. We may ask for information to confirm your identity before responding.

If you are unhappy with our response you have the right to lodge a complaint with the relevant data protection authority (in Austria: the Datenschutzbehörde).

12. Children

We do not knowingly collect personal data from children under 16 without consent from a parent or guardian. If you believe we have collected such data, please contact us and we will take steps to delete it where required.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When changes are material we will post a prominent notice on our website with the updated effective date.

14. How to contact us

For questions about this Privacy Policy or to exercise your rights, please contact:
Email: amatargmbh@gmail.com
Phone: +43 (0)677 631 649 82
Address: Seitenstettengasse 5/37, 1010 Vienna.